Helping you keep a healthy lifestyle since 2003

Shipping Policy

Orders received by noon are usually shipped the same day via Canada Post Expedited. Please allow from 3 to 5 days for orders shipped within Canada and 8 to 10 days for orders shipped to the Continental United States (not including weekends or holidays). During the Holiday period throughout December delivery times may be extended. We have a $5.00 flat fee shipping regardless of order value providing your entire order is shipped to one address only..

Orders may be shipped from either our Distinctly Tea Stratford Warehouse or Waterloo Store Location. We ship across continental North America and as far as Kelowna BC. We are happy to ship our fresh flavourful teas and tisanes as well as unique tea accessories as far as Kelowna BC and across all of Canada. Please view our products online at www.shop.distinctlytea.com.

Return Policy

We have a 100% 'no questions asked' guarantee. Any product purchased on our Distinctly Tea Website that makes you less than happy, we will gladly replace the product or refund your purchase price provided you contact us within THREE weeks from the date of purchase..

Returns and refunds require prior approval from Distinctly Tea and we reserve the right to have the product returned to our Stratford Warehouse location

and will provide a return label that you can print and attach to the parcel.

Contact us by phone at 1-855-508-0315 or e-mail us at mailto:distinctlytea_wholesale@execulink.com should you have any questions.